Terms of use



This site www.jumble.ae including any software application capable of being used over mobile or any other electronic devices, ("Website") is made available by Jumble Entertainment LLC ("Jumble", "we", our" or "us").  Any reference to "Jumble", "we", "our" or "us" includes its employees, officers, directors, representatives, agents, business associates, affiliates and related entities.

These terms of use for the Website and terms of Services (the "Terms") apply to any person who uses, accesses, refers to, views, downloads any information, data, trademarks, logo etc. made available by us on the Website, Tickets, our acknowledgement or in any of our communications for whatever purpose ("Content") or to any person who buy tickets (whether for him/her or on behalf of others) for any games/activities at the Venue (“Ticket”) (hereinafter referred to as “Jumbler”, "users", "you" or "your"). 

The display of Content, Ticket and your ability to view, access, use, download the Content and/or buy Tickets from the Website shall be referred to as the "Services".

Where applicable, if a Jumbler is not of a legally adult age and/or competent to enter into any contract, then the Guest (as defined herein below) shall also deem to include the term “Jumbler”, “users”, “you”, “your”.

You agree that you are solely responsible for obtaining and maintaining all facilities, services, products and equipment that may be required by you to use the Website and the Services.

Your agreement to these Terms:

By purchasing a Ticket through our Website, for or by using any of the facilities at the Jumble’s venue (“Venue”) the gamer/Jumbler, who is going to play various games / participate in activities at the Venue, and any guest, organizer, guardian/parent/legal representative accompanying the Jumbler/gamer (collectively/severally referred to as, “Guest”) deemed to have agreed to these conditions. 

By continuing to access our Website and/or use our Services in any way, you agree that you enter into a legally binding contract with us based on these Terms and our privacy policy which is accessible at "Privacy Policy".

These Terms, the Privacy Policy, and any additional document that we incorporate by reference into these Terms, including, where applicable, the terms and conditions relating to booking for game/activities at the Venue that are available on the Website ("Online Terms and Conditions"), constitute the complete and exclusive understanding and agreement between you and us.

If you do not agree with any term or condition in these Terms, the Privacy Policy, or any policies or additional documents that we incorporate by reference, or any subsequent changes thereto or become dissatisfied with us, including our Website or our Privacy Policy, you must discontinue to use our Website or Services.

These Terms may be updated and/or amended by us at any time in our sole discretion, without being liable to give any notice to you. Each time you use the Website and/or our Services, it is your responsibility to review these Terms and the Privacy Policy in case any such updates or amendments take place. If you do not agree to such updates or amendments, you must discontinue to use our Website or Services.

You are entirely responsible for entering Jumbler’s details correctly on the online booking form, waiver and release letter or any other document (“Booking Form”) that Jumble may request for allowing access to the Venue. By submitting Booking Form, you warrant to Jumble that all details supplied by you are true and accurate.

Jumble is required to collect personal information of all the Jumblers before they access games/activities at our Venue or use any of our facilities out there. By accepting these Terms and Conditions you are responsible for the personal information submitted for yourself and/or any Jumbler, including dependents, if any. In the occasion, any government body / officials wish to check such information, you shall be liable for accuracy or any incorrect information. 

You may print a copy of these Terms for your personal use and understanding. 

Accessing and the use of the Services:

The Website and the Services available through the Website may contain links to other third-party websites, including (without limitation) social media platforms ("Third Party Websites").  If you link to Third Party Websites, you may be subject to those Third-Party Websites’ terms and conditions and other policies.

Hyperlinks provided on this Website to non-Jumble's sites, are provided "as is" and Jumble does not necessarily agree with, edit or sponsor the content on such websites.

We are not responsible for any content of any Third-Party Websites, and inclusion of any such link/hyperlinks on the Website, are solely for your convenience, and in no way, constitutes endorsement of the content of such Third Party Websites. Any content, accuracy of them, opinions expressed, and other links provided by these resources are not investigated, verified, monitored, or endorsed by us.

Business / Operational Terms:

User Account

You may need to create an account and provide Guest information to use some of the features on the Website. You are responsible for maintaining the confidentiality of Jumbler’s password. You are also responsible for all activities that occur about Jumbler’s account. You agree to notify us immediately of any unauthorized use of your account.

Your account is for your personal, non-commercial use only. You may not impersonate someone else (e.g., adopt the identity of a celebrity or that of any other individual), create an account for anyone other than yourself (except where you are operating this Website in the capacity of a Guest i.e. any guest, organizer, guardian/parent/legal representative of the Jumbler/gamer), provide an email address other than your own, or create multiple accounts.

Collection of your personal information will be conducted in accordance with the Privacy Policy.

We reserve the right to close your account at any time with cause or without cause.

Booking Policies and Terms

Fee, taxes & payment terms: 

You are requested to pay the fee displayed on your screen or as may be informed by Jumble team at our counter while you are at the Venue.

All amounts payable to us in relation to the Services shall be excluding value added tax (“VAT”), similar indirect taxes or charges that may be applicable as per the UAE laws. Where VAT is payable under the applicable UAE laws, the consideration for the supply of our goods/services/activities shall be increased by an amount equal to the amount of VAT, applicable at the prevailing rate at the time such supply is made. Payment of VAT, as applicable under law, is a prerequisite.

We accept payment for the Services in various modes (credit cards, debit cards or any other forms as available on this Website and/or at the Venue).

Unless otherwise permitted by Jumble, all amount shall be paid in the UAE currency i.e. AED / Dirhams.  

The value of a transaction may be subject to taxes, any financial charges from issuer of your credit/card/service provided or other fees. Full amount (including but not limited to applicable taxes, if any) will be charged to your credit card/debit card/account at the time of buying Tickets.

All Tickets / acknowledgement of all transactions shall remain property of Jumble and cannot be transferred or resold. They are valid only for the date and timings shown out there, and are void if tampered with.

For any additional conditions, you are requested to refer to your actual Ticket.

Cancellation Policy:

Cancelation of any Ticket/transaction will be based upon these Terms and any other instructions as may be communicated by Jumble from time to time.

Tickets are refundable only if the refund request is raised seven (7) days in advance to the date of an activity mentioned in the Ticket. Jumble reserves the right to resell the time slot if the Jumbler does not attend the facility at the time slot for which Tickets are purchased.

Jumble reserves the right and absolute discretion to vary the opening and closing dates and times of the games/activities and to close, remove/revise or cancel all or any part of the games, activities or facilities within the Venue for any reason including, but not being limited to technical, health and safety, business and/or operational reasons.

No-show Policy:

Jumble reserves the right to resell the time slot if the Jumbler does not attend the facility at the time slot for which tickets are purchased.

Representations and Warranties from You:

You have expressly agreed to play and/or access to Jumble games/activities and facilities at the Venue at your sole risk. To the fullest extent permitted by law, Jumble, its business associates, affiliates, and their employees, directors, representatives and agents are not liable to the Jumbler, any organizer, Guest, his/her dependents for death or any personal injury suffered by the Jumbler / Guest or any organizer due to any reason whatsoever, including but not limited to non-availability of recreational activities with due care and skill; or the facilities, games, activities, equipment at the Venue were not reasonably fit for the purpose of being used by the You; or due to negligence, breach of any contract by Jumble.

Jumble shall not be liable for any complaints, claims, refunds, transfer, or exchange for any reason, including without limitation, cancellation or postponement of any of the Jumble games/activities.

You acknowledge that games/activities at the Venue requires physical and mental efforts. Such recreational activities could be dangerous and carry inherent risks and hazards despite Jumble taking the necessary precautions, and therefore may lead to personal injury and sometimes death can also occur. You assume and accepts all such risks and hereby waives the right to sue Jumble for any personal injury or death in any way whatsoever caused by or arising from the Jumbler’s participation in such activities.

You hereby expressly waive (against Jumble) your right to claim any damages and/or losses including but not limited to any direct, indirect, incidental, punitive, and/or any consequential damages derive from use of any game, equipment, activities or reliance over the description of an equipment, Content or any item at the Venue.

You acknowledge and agree that while you are at Jumble’s venue, you are responsible to keep your valuables and belongings (including any wristband, access card, loyalty card etc. provided by Jumble for your exclusive use) under your safe custody and shall take due care of the same. All items including but not limited to your personal belongings, such as access cards, stuff, watches, wallet, item and/or property, shall be kept by you at your sole risk. In any event whatsoever, Jumble shall not be held liable or responsible for any loss of your personal belongings, such as access cards, any stuff, watches, wallet, item and/or property, either within the Venue or around the Venue.

You are aware and acknowledge that if the Jumbler participate in any of the activities at the Venue, his/her or Guest’s rights to sue or being sued are governed by the laws of the United Arab Emirates and shall be limited to the courts in Dubai. If you intend to raise any claim against Jumble, subject to these Terms and to the extent permitted by applicable laws, your rights shall stand excluded, restricted and/or modified in the way set out in these terms and conditions that becomes applicable to you while using any of the Services.

You undertake to behave, conduct, perform, carry out, execute, achieve and complete the Jumble game/activities in accordance to the instructions, command and rules specified by Jumble and precautions suggested by Jumble, failing which Jumble including its employee or agent shall have the right and power to restrict, withhold and/or refuse your entry to the Venue.

You further agree to put on the wristband / any access card as may be distributed by Jumble before you enter the Venue, and/or you start any game/activities, failing which Jumble including its employees or agents shall have the right and exclusive authority to restrict, withhold and/or refuse your entry to the Venue.

You shall be responsible to wear the proper and suitable attire (as may be instructed by Jumble’s team at the Venue) including but not limited to footwear and clothing while at the Venue and/or before the commencement of any Jumble game/activities.

Drinks, food or any other items as may be instructed by Jumble shall not be brought into the game/activities’ rooms at the Venue.

You hereby authorize Jumble to take all steps it considers reasonably necessary to protect Guest health and safety in anticipation or in the event of any personal injury, deterioration in health conditions, including the administration of any emergency medical treatment and ambulance transportation. In any of the aforesaid event, you shall solely bear and/or reimburse all cost incurred by Jumble and/or its employees, business associates, agents, representatives.

Jumble may use any photographs, video footage of you, your accompanies/dependents, or other minors in your care who use our facilities, collected during your use of our facilities for publication and for use in advertising or promotional material. Such photographs or video footage may appear (whether on their own or in conjunction with other photographs, video footage and/or text graphics) on social media platforms such as Facebook; Instagram; Twitter; YouTube; and/or Snapchat. You hereby agree and grant Jumble with unfettered rights to use all such photographs and/or video footage in such manner and hereby also grant us permission to record, store, transmit, reproduce, replicate, modify, advertise and generally exploit all such photographs and video footage for Jumble’s benefit and in such manner as Jumble in its discretion deem appropriate. You are requested to also take note of the fact that Jumble operates closed circuit television cameras on-site which may be recording footage of you, your accompanies/dependents, or other minors in your care while using our facilities/games/activities at the Venue. You consent to our use of all such footage in the manner described above and agree that the purpose for using such photos and/or video footage is for advertising, marketing and promotional purposes only and is not intended to insult, defame or slander any person. You acknowledge and agree that your consent and agreement to the above is given for yourself as well as on behalf any accompanies / dependents or other minors in their care while using our facilities at the Venue. You also agree not to take photos of the Venue, games, activities etc. for any commercial use without the consent of Jumble and / or use any such recordings/pictures in any manner that could adversely affect Jumble, its affiliates/business associates or their business interests. 

Eligibility to play / perform at the Venue: 

Every Jumbler / Guest on behalf of a Jumbler (if Jumbler is not of legally adult age and/or competent to enter into any contract) will have to sign a “Waiver and Release Letter” (as may be distributed by Jumble at the Venue) for being eligible to play any game and/or participate in any activities at the Venue.   

Jumbler must be at least 12 years of age to use the facilities at Jumble’s Venue. Where you are a Guest (including an organizer/legal representative), you are responsible for accompanying Jumblers and you agree to be bound by aforesaid conditions on their behalf and you will directly supervise them always while at Jumble’s Venue.

While you are at our Venue, you must ensure to conform to our codes and regulations, adopt proper standards of behavior, and cooperate with our employees, agents, representatives having responsibility for safety and security of the Venue and people present there.

Participants/Jumbler must be in good health and free from any adverse medical conditions. For safety reasons, pregnant women, customers with pre-existing health issues or wearing casts are not permitted to take part in the physical challenges. If in doubt, please seek medical advice at your end.

Height, weight, size and age restrictions and health warnings apply to certain games/activities. The same will be displayed at each relevant game/activity room.

If required (for security or any other valid / reasonable cause), Jumble reserves right and authority to restrict, withhold and/or refuse your entry to the Venue (notwithstanding receipt of full amount by Jumble).

Intellectual Property:

All intellectual property rights, including but not limited to, all trademarks, copyright and database rights, in the content, logos and materials included throughout the Website, Tickets, acknowledgement or in any of our communications, including but not limited to, graphics, text, images, software, digital downloads and audio clips therein, are the sole property of Jumble, its holding company, subsidiaries, business associates, and/or affiliates, and are protected to the fullest extent by applicable trademark, copyright laws, and all such rights are reserved with us.

You are not permitted to use any Content or intellectual property over the Website, Tickets, and in our acknowledgement or in any of our communications, without the prior written permission of Jumble, and you accept that any such use may constitute an infringement of the relevant proprietor’s rights (including that of Jumble).

You agree to not engage in the use, copying, or distribution of any of the Content other than as expressly permitted herein, including any use, copying, or distribution of Content of third parties obtained through the Website, Tickets, our acknowledgement or in any of our communications, for any commercial purposes. The Website and its Contents are intended solely for personal, non-commercial use by the users of our Website, Tickets, acknowledgement or communications. If you download or print a copy of the Content (including any intellectual property available over our Website, Tickets, acknowledgement or communications) for personal use, you must not tamper any copyright and other proprietary notices contained therein and shall retain them ‘as is’.

We do not permit copyright infringing activities and infringement of intellectual property rights on the Website, Tickets, acknowledgement or our communications, and we may, at our sole discretion, remove any infringing Content if we are of the view that such Content infringes any third party's intellectual property rights.

Indemnity, Limitation of Liability: 

You agree to defend, indemnify us and hold us and our associates, their officers, subsidiaries, holding companies, affiliates, successors, assigns, directors, agents, service providers, suppliers and employees harmless from and against all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to any legal cost) arising from:

• your use of and access to the Website, Tickets, Content and/or the Services;

• your violation of any term of these Terms, including Online Terms and Conditions;

• your violation of any third party right, including without limitation any copyright, trademark, trade secret or other property, or privacy right; or

• any claim that your content, information, suggestion or feedback caused damage to a third party accessing the Website, Content, Tickets           and/or Services.

In no event shall Jumble be responsible for any direct, indirect, special, incidental or consequential loss or damage, including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information, however arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of (a) your use of the Website or any Third Party Website; or (b) your access to or use of any Services, games, activities or our facilities at the Venue; or (c) your use of or reliance on information or any other material accessed through the Website or via any Third Party Website.

Privacy Policy:

For privacy policy applicable to these Terms, please refer to our Privacy Policy section on this Website.

We reserve the right to disclose your personally identifiable information when we believe that disclosure is necessary to enforce or apply our Terms and Conditions, protect our rights at law and/or to comply with any judicial proceeding, court order, or legal process served on our Website, or as required by law.

Submission of Information and Confidentiality:

All information submitted to us via the Website shall be deemed and remain our property, and we shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information that a visitor to the Website provides us through the Website or through any other mode of communication.

We disclaim in full any liability in relation to your financial information and you hereby agree that we shall have no confidentiality obligation and/or liability to you in respect of any financial information or data that you may transmit to us.

We shall not be subject to any obligations of confidentiality or privacy regarding submitted information except as agreed by us, as specifically set forth elsewhere on the Website, in our Privacy Policy, or as otherwise specifically agreed or required by law.

Exclusion of Warranties and Representations:

To the extent allowed by law, the Website and the Content are supplied on an "as is" basis and have not been compiled or supplied to meet your individual requirements. It is your responsibility to satisfy yourself prior to entering into this agreement/buying any Tickets with us that the Services available from us and through the Website will meet your individual requirements.  

As far as applicable laws allow, the Website and the Services are provided without any representation or warranty whatsoever, whether express, implied or statutory, including (without limitation) any representation or warranty as to the operation, integrity, compatibility, availability or functionality of the Website or as to the operation, accuracy, completeness, integrity, compatibility, availability, functionality or reliability of the Content. 


These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without your consent. Any assignment or transfer by you shall be null and void.

Violation of Terms:

Please report any violations of the Terms (including the Privacy Policy or any documents incorporated by reference) that you become aware of by contacting us at info@jumble.ae    Any failure to act by us with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches by you or others. 

Termination of your account / access to the Services:

If you have an account with us, you may terminate the same at any time by contacting us via the "Contact Us" link at the bottom of these Terms, and ceasing further use of the Services. Upon termination, you must destroy all documents, information, Contents that pertains to us or downloaded from Website or forwarded by us via electronic mail.

We may terminate your use of the Services and/or deny you access to the Services in our sole discretion for no reason or any specific reasons, including your violation of these Terms. You agree that any termination of your access to the Services may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account / linkage to our Website and all related information and/or bar your further access to your account with us or the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your account or access to the Services.

Ownership to any Feedback / Suggestions: 

All remarks, suggestions, ideas, graphics, or other information communicated to Jumble through the Website ("Feedback") will perpetually be the property of Jumble. Jumble will not be required to treat any Feedback as confidential, will not be liable for using such ideas for its business (including without limitation, product or advertising ideas). Without limitation, Jumble will have exclusive ownership of all present and future existing rights to the Feedback of every kind and nature everywhere. Except as noted below in this paragraph, Jumble will be entitled to use the Feedback for any commercial or other purpose whatsoever without compensation to you or any other person sending the Feedback. You acknowledge that you are responsible for whatever material you submit, and you, not Jumble, have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright. By providing the Feedback, you grant us a binding, non-exclusive, royalty-free, perpetual, global license to use, modify, develop, publish, distribute and sublicense the Feedback, and you irrevocably waive, against Jumble and its users any claims/assertions, whatsoever of any nature, about such Feedback.

Removal of Content:

Any comment or suggestion of yours that is (whether or not) derogatory, defamatory or hateful and without any substantial evidence may be taken down at our sole discretion. We reserve the right, at any time and without prior notice, to remove, block, or disable access to any content on Website or any content as may be provided by you that we considers to be objectionable, in violation of the Terms or applicable laws / third party rights or otherwise could adversely impact our Services or us or our stakeholders in our sole discretion, and we shall further have the right to take appropriate recourse to such remedies as would be available with us under applicable laws. Subject to the requirements of an applicable law, we are not obligated to return any of your content / information to you under any circumstances.

General Provisions:

These Terms, including Privacy Policy, constitute a binding agreement between you and Jumble, and supersede all prior agreements (oral or written) between the parties regarding the subject matter herein.

Applicability of these Terms and Privacy Policy terms are effective until termination in accordance with these Terms. All provisions of the Terms / Privacy Policy terms regarding representations, warranties, indemnification, disclaimers, and limitations of liability shall survive the termination of the Terms.

Both you and Jumble acknowledge and agree that no partnership is formed, and neither you nor Jumble has the power or the authority to obligate or bind the other.

Any failure of Jumble to comply with these Terms and Privacy Policy because of an act of God, war, fire, riot, terrorism, earthquake, actions of UAE authorities or for any other reason beyond the reasonable control of Jumble, shall not be deemed a breach of these Terms and Privacy Policy. If Jumble fails to act with respect to your breach or anyone else's breach of these Terms and/or Privacy Policy terms on any occasion, Jumble is not waiving its right to act with respect to future or similar breaches.

Governing Law and Miscellaneous Provisions:

You acknowledge and agree that these Terms, including Privacy Policy, are governed by and shall be construed in accordance with the laws of the United Arab Emirates. You also agree that any controversy or dispute involving you and Jumble, its affiliates, employees or business associates arising from or in any way related to these Terms or Privacy Policy or your use of the Website / Services shall be heard in the appropriate courts in Dubai.

Our failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid or inapplicable or unlawful (including, without limitation, because such provision is inconsistent with the laws of another jurisdiction), the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in these provisions.

Termination of any contract, created by these Terms, will be without prejudice to any other rights or remedies that you or we may be entitled to under such contract, these Terms or at law, and will not affect any of our or your accrued rights or liabilities.

Contact Us:

If you have any questions or concerns regarding these Terms, our Privacy Policy or any documents uploaded by reference, please mail us at info@jumble.ae